Refund & Cancellation Policy

The Free plan costs ₹0.

Because no subscription fee is charged for Free, there is no subscription payment to refund.

Paid Bite Baba plans may include Plus and Pro.

The price, term, and promotional or launch price shown and agreed at the time of purchase or activation apply.

Bite Baba currently does not automatically charge a stored card or payment method for recurring renewal. A paid subscription does not automatically renew by charging the user unless Bite Baba later introduces such a mechanism and clearly discloses it.

Users therefore do not need to cancel automatic billing under the current system.

A user may choose not to renew a paid subscription.

At the end of the paid term:

• paid-only features may become unavailable;
• the business may continue under currently available Free-plan capabilities; and
• data is not intentionally deleted solely because the paid subscription ended.

Normal paid-plan expiry is different from administrative suspension or termination.

If ScaleVertex receives payment for a paid Bite Baba subscription but the requested paid plan has not yet been activated, the customer may request cancellation and a refund before activation.

If no material paid service has been provided, ScaleVertex will refund the amount actually received, subject to:

• verification of payment;
• applicable taxes or withholding; and
• banking or payment-provider reversals where applicable.

If the customer accidentally pays the same Bite Baba subscription amount more than once, or ScaleVertex verifies that an excess amount was received in error, the verified duplicate or excess amount will be refunded.

If ScaleVertex receives valid payment but is unable to activate the purchased Bite Baba plan because of a problem attributable to ScaleVertex, ScaleVertex will first attempt to correct the activation issue.

If activation cannot reasonably be completed, the amount paid for that failed activation will be refunded.

Once a paid subscription has been successfully activated and paid features have become available, subscription fees are generally non-refundable and are not normally refunded on a prorated basis merely because:

• the customer changes their mind;
• the customer stops using Bite Baba;
• the business closes;
• the customer uses only part of the subscription period;
• the customer does not use all plan allowances;
• the customer prefers another service; or
• the customer fails to configure their own business correctly.

This rule is subject to:

• applicable law and mandatory consumer or statutory rights;
• a verified duplicate payment or verified billing error; and
• material failure by ScaleVertex to provide the purchased paid service that ScaleVertex cannot reasonably remedy.

If a paid customer reports that a paid Bite Baba capability purchased as part of their plan is materially unavailable because of a fault attributable to Bite Baba, ScaleVertex may first attempt to:

• restore the feature;
• correct the account;
• extend service time; or
• provide another reasonable remedy.

Where a material paid service cannot reasonably be restored, ScaleVertex may provide an appropriate refund or service credit based on the circumstances and applicable law. A refund is not promised for every temporary outage.

Refunds are generally not provided solely because of temporary or external issues involving third-party systems outside ScaleVertex's reasonable control, such as:

• internet connectivity;
• device or browser problems;
• WhatsApp outages or restrictions;
• cloud-provider outages; or
• map-service issues.

ScaleVertex will, however, consider whether a prolonged third-party failure materially prevents provision of the paid Bite Baba service.

A refund is not normally due where access is suspended or terminated because of:

• fraud, abuse, or illegal activity;
• security attacks;
• serious violations of the Terms; or
• deliberate circumvention of plan restrictions.

This remains subject to applicable law.

Where a subscription was purchased at a launch or promotional price, any approved refund is based on the amount actually paid, not a higher regular price displayed for comparison.

Any tax adjustment, credit, withholding, or refund treatment will be handled in accordance with applicable tax law and the actual transaction.

Approved refunds should ordinarily be returned through:

• the original payment route where reasonably possible; or
• another verified payment method agreed with the customer.

ScaleVertex will never request unsafe credential information such as an OTP, UPI PIN, banking password, or full card PIN to process a refund.

Once a refund is approved and the necessary verified payment details are available, ScaleVertex will normally initiate the refund within 7–10 business days. Actual bank or payment-provider settlement time may vary after initiation.

The 7–10 business day period is a business policy, not a statutory deadline.

Send refund requests to support@bitebaba.in. Include:

• Bite Baba account or business name;
• account email;
• payment date and amount paid;
• plan purchased;
• transaction or reference ID, if available; and
• a short reason for the request.

Do not send a password, OTP, UPI PIN, or complete card credentials.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable Indian law.